Frequently Ask Questions

What are the different types of bets SportBook.com offers?

SportBook.com offers the widest variety of wager types and propositions including:

  • Sides, totals, parlays, teasers, if-bets, reverses, futures, money lines, buying points and more.
  • NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, “Lay Six” pleasers, special teasers, propositions
  • NBA: 1st & 2nd Halfs, Quarter lines, team totals, special teasers, propositions
  • NHL: Canadian line, puck line, money lines, period lines, grand salami, and more.
  • MLB: 1st & 2nd Halfs, run lines, 2½ run lines, alternative run lines, propositions – total hits, runs & errors, team strike out match-ups, team to hit more home runs, team to score first, will there be a score in the 1st inning?, individual team totals
  • NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions
  • Golf: pick the winner, match-ups, stroke lines, tournament propositions
  • Boxing: money lines, over or under, pick the round, decision propositions
  • Tennis: individual odds to win, match-up odds
  • Nascar: pick the winner, match-ups, top three, future bets, propositions
  • Horses: win/place/show, daily doubles, exactas, house Q’s, propositions

Which sports can I bet on?

SportBook.com offers sports betting and online wagering on all major sporting events, including Pro Football, basketball, baseball, hockey, soccer, tennis, NASCAR, golf, horse racing, boxing, rugby, Formula 1 racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV, and more. For a complete listing of what sports are currently available for wagering, see our live betting lines.

How do I place a bet?

You may place a wager either online or over the phone using your SportBook.com username and password.

What is the minimum and maximum wagers allowed?

  • The minimum wager is $5 online, and $500 over the phone.
  • The maximum wager is up to $20,000 online, and $20,000 over the phone. (or currency equivalent)
  • Higher limits may be granted upon request.

If I make a betting error, can it be reversed or refunded?

No wagers can be cancelled once a caller confirms them and the call is concluded. If a client wants to cancel a confirmed wager, he/she can place a wager on the opposite side of the play, event or game.

How do I find out if I have won the bet I placed?

All sport wagers are graded immediately after completion of the match. You may check you History online to see the results or check your account balance.

How do I collect my winnings?

Payouts are processed Mon-Fri, 9-5pm EST. Simply email csd@SportBook.com. For a complete listing of the methods you can use to receive your winnings, please visit Cashier Withdrawals for all your withdrawal methods and amounts.

Due to changes in Visa and Mastercard policies, SportBook.com may be unable to return funds back to your credit card. Also in the event a credit card was used to deposit funds into your account. You will be required to send documentation for each individual card used, prior to requesting a payout.

If I place a parlay and a selection is a push, what is the outcome?

A push in any parlay reverts the parlay down to the next lower level. i.e. a 2 team parlay reverts to a straight bet.

How do I deposit funds in my SportBook.com sports betting account?

SportBook.com offers a wide variety of methods to deposit funds into your betting account. For a complete listing and description of deposit methods, please visit our Cashier for all your depositing methods and amounts.

How do I make a deposit with my credit card?

  • You can deposit over the phone or online with your credit card.
  • Online, simply login and click on “Cashier”. Then select your credit card option and complete the form.

How do I make a person to person deposit?

For complete instructions on how to deposit email us at csd@SportBook.com

Is there a minimum/maximum deposit amount?

The minimum deposit amount is $50 (or currency equivalent). The maximum will depend on the method.

Does SportBook.com reimburse my deposit and withdrawal transaction fees?

SportBook.com will reimburse all transaction fees for person to person transfer deposits of $300 or more. (or currency equivalent).

Do I need to submit a new Credit Card Authorization Form every time I use my credit card?

No. However, before any payout is processed, documentation for each card used.

How do I withdraw funds from my SportBook.com account?

You may request a withdrawal from your account online or over the phone. Online, simply login and click on “Cashier”. Then click on “Withdraw” and complete the form. Email us at csd@SportBook.com and a customer service representative will be happy to handle your request.

Does SportBook.com reimburse my deposit and withdrawal transaction fees?

SportBook.com will reimburse all transaction fees for deposits of $300 or more. (or currency equivalent). For complete details on withdrawal transaction fees click here.

Are withdrawals always put back by the original deposit method?

Any amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, SportBook.com may be unable to return funds back to your credit card. Also in the event a credit card was used to deposit funds into your account. You will be required to send documentation for each individual card used, prior to requesting a payout.

Do I need to supply a copy of the front and back of my credit card and photo ID before I can make a withdrawal?

Yes. Before any payout is processed, documentation for each card used.

Open an account with $50 US or more, and we will give you the chance to pick from:

  • 100% Free Play Sign up Bonus 10x Rollover on the deposit plus the bonus amount.
  • 15% Free Play Sign up Bonus 3x Rollover on the deposit plus the bonus amount.
  • WE COVER FEES ON DEPOSITS OF $300 OR UP.
  • NO MIN DAY WAGERING REQUIREMENTS.
  • MAX BONUS $1000.
  • Basic free play rules apply.

All bonus offers are ONLY eligible for clients residing within the U.S. and Canadian territories. NO EXCEPTIONS.

*Offer not available for Moneybookers or Neteller deposits.

I am receiving a password error. What should I do?

Contact our customer service department via email to csd@SportBook.com.

What happens if I forget my username and password?

Contact our customer service department via email to csd@SportBook.com.

May I change my account information?

You may change your account information at any time, excluding the account holder’s name.